Manage and Improve

Core IT Processes

Register for the program and enhance your IT department's overall success, which hinges on the effectiveness of its fundamental processes. By improving these processes, you'll reduce firefighting and focus on delivering exceptional business value.

Core IT Processes

45 comprehensive, connected methodologies for improving core IT processes.

A comprehensive and connected set of research to help you optimize and improve your core IT processes.

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IT Management and Governance Diagnostic

Complete the Diagnostic program to get the data you need to start your process improvement journey. You will get a customized report highlighting your organization’s most pressing IT process needs.

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Understand Your IT Departments Strengths & Weaknesses with the IT Management & Governance Diagnostic

Understand your Department’s Strengths & Weaknesses

Once a year, take a step back from IT's day-to-day operations and look at the big picture.
Understand your team's perception of each process' importance and effectiveness.
Build your framework for managing and improving the IT department over the long term.

Prioritize Your key IT Processes & Build an Improvement Roadmap

Cut through the noise: uncover the IT processes that really matter in building your world-class IT department.
Align your team behind achieving your vision, communicating the rationale behind your decisions.
Prioritize quick wins to show your stakeholders that rapid improvement is a priority.

Establish Clear Ownership of Core IT Processes

Use our scripted ownership exercise to make your next IT leadership team exciting and effective.
Ensure that every IT process has clear ownership and accountability.
Balance responsibilities so that senior staff aren’t overloaded and junior staff aren’t underleveraged.

Empower Your Team with a Training & Development Plan for Process Owners

Engage your team by communicating how their efforts will contribute to your organization’s big picture.
Kick off your team’s initiatives by setting clear objectives, timelines, and key success metrics.
Provide your team with the tools and best-practices they’ll need to learn skills and drive improvement for the team.